When I edit users I do not have a place to change their role.  Where can I do that?  If I want to change a former student to a teacher or change someone from a dean to a teacher where can I do that?  All the documentation says I can go to Admin, Peop...

Hi, I've created several tickets by emailing support@instructure.com but I never get a response to the ticket. Is there a better way to get support for an issue?

What are some best practices or solutions for promoting students from one class or course to the next while maintaining their records seamlessly, so we avoid having to upload their names and details repeatedly?

Recently my campus notified Canvas admins and teachers that there was a new system for manual section enrollment where we could download a csv template, create sections then upload the csv to sort students into the chosen sections. In my program, we ...

I need to batch move questions between item banks in New Quizzes the way we could in Classic Quizzes. Please prioritize this.

Hi. I am supporting a colleague who did marking based on the descriptors in speedgrader (Student 1, Student 2). When they deanonymised they found it impossible to link their comments to the students. According to them, the script corresponding to "St...

We've noticed in student access reports that some students have 85, or 112 or some other large number as page views for ALL graded discussions at the same time.  We're talking 25 discussions with a view in the same minute, and same number of views (e...

This looks to be a bug.  In my 600 FCS class, I’ll enter a short text, but it is not saving.  Stopped working about 3 weeks ago.  Seems to be the only class where this is happening.  Help? 

Mastery Paths seems like a great tool, but I would like to link the results from multiple quizzes to the Mastery Paths determination.  Is there a way to do multiple exit ticket quizzes at the end of each unit's lesson and link those answers into a Ma...

We sometimes have requests for evidence of completion of Tasks/ assignments aside from just the marks. However, since we have enabled the "build on last attempt" feature, Speedgrader displays the complete quiz on the first attempt and (if needed) dis...

Hi, Everyone,Our college reports student grades to academic coaches so they can outreach to the student. Faculty can successfully report a student grade using the following flow of actions. Go to grades (using "grades" on the left column in Canvas), ...

Our compsci teacher has been an active member of our Canvas pilot. He's pretty interested in thinking about how he can have his students store their programming work in git repositories, and then turn in commits as assignments to Canvas. Is there a t...

Hi, We use a grading scheme that gives scores in whole and half steps on a 1 to 10 scale (e.g., 1.0, 1.5, 2.0, … up to 10). When teachers use the override feature in the gradebook, we have advised them to enter the student's grade as a percentage, as...

Hi all, I'm testing an integration using the test environment of a Canvas instance and encountered an issue with the OAuth2 authorization code flow. I'm trying to get an authorization code via /login/oauth2/auth, then exchange it for an access token ...

I am reaching out to inquire about an inconsistency we’ve observed in how grading schemes are displayed on Canvas. In several courses, the grading scheme appears labeled as “Canvas Default grading scheme”, which doesn’t reflect the customized grading...

Hi I've been exploring using AI to generate quiz questions. There are two possible uses. Firstly, you can use AI to generate actual questions. For example you could feed the AI some relevant course content, and ask it to generate questions. Secondly,...

We're thinking of turning on discussion checkpoints, but we don't have Modernized Speedgrader, Enhanced Rubrics, or Enhanced Assignments turned on yet. Has anyone in that situation experienced bugs with checkpoints? 

Our students are having difficulty accessing some published files.Some students can access the file, while others can't. Our support team hasn't found a pattern or configuration errors that could fix the problem.

I've looked through the Guides, and see that there are two disclaimers regarding the Test Student in the context of New Quizzes: This page in the Instructor Guide confirms that "Quiz Preview does not support [...] multiple attempts". This page confir...

In New Quizzes, the Pretty HTML editor within the RCE environment does not seem to be as robust as that within Classic Quizzes or elsewhere in Canvas. In these other locations, the RCE offers colorized HTML tags and autocomplete of HTML tags. From my...

I currently have a piece of software that runs on LTI 1.1 and have been looking to migrate it to LTI 1.3The application is a python Flask app. However I have really struggled to find any good resources around creating an LTI 1.3 Flask app. I would lo...

Hello, I am running into an issue with receiving notifications for Canvas Deploy Notes. The help tab displays a red dot whenever a new release comes out, and I do not have show badges for new release notes selected. It is a minor inconvenience to man...

Since I'm an admin, would my experience differ from that of faculty team members? I'm asking to confirm whether it's necessary to have someone without an admin role test the associate course.